Frequently Asked Questions

    Ordering

    How do I place an order?

    Simply browse our catalog, add items to your cart, and proceed to checkout. You can also contact our sales team directly for assistance with large or custom orders.

    Is there a minimum order value?

    Minimum order values may apply depending on your location and account type. Please contact us for details specific to your account.

    Can I place a recurring order?

    Yes! You can save order templates from your account dashboard and quickly reorder your regular supplies. Products can also be tagged by purchase frequency (daily, weekly, monthly, quarterly) to help you stay on top of restocking.

    Can I get a quote for a large order?

    Absolutely. Contact our sales team or use the Request a Quote feature on any product page. We offer tiered pricing for bulk purchases.

    Account & Pricing

    How do I create an account?

    Click the "Sign Up" button at the top of the page and fill in your business details. Once approved, you'll have access to wholesale pricing and account features.

    Do you offer credit terms?

    Yes, approved business customers can apply for trade credit with agreed payment terms. Contact our accounts team for a credit application.

    Are prices inclusive of GST?

    Prices displayed on our website are exclusive of GST. GST (10%) is calculated and shown at checkout.

    Delivery

    What are your delivery areas?

    We deliver across Australia. Delivery times and fees vary by location. See our Shipping Information page for full details.

    Can I track my delivery?

    Yes, you will receive tracking information via email once your order has been dispatched. You can also check your order status from your account dashboard.

    What if my delivery arrives damaged?

    Please report any damage within 24 hours of delivery with photos. We will arrange a replacement or refund. See our Returns & Refunds Policy for details.

    Products

    Do you carry safety data sheets (SDS)?

    Yes, safety data sheets for all chemical and hazardous products are available in our SDS Library. You can search and download them at any time.

    Can I request a product that isn't in your catalog?

    Of course. Contact our team and we'll do our best to source it for you. We regularly add new products based on customer requests.

    Returns & Refunds

    What is your returns policy?

    We comply with the Australian Consumer Law. If a product is faulty, not as described, or doesn't meet consumer guarantees, you are entitled to a repair, replacement, or refund. See our full Returns & Refunds Policy.

    How do I request a return?

    Contact us with your order number and a description of the issue. We will provide an RMA number and return instructions.

    Contact

    How can I contact you?

    You can reach us by:

    Chef Link
    Unit 2 / 5 Plath Close, Portsmith, 4870