Privacy Policy

Last updated: 12/03/2026

Chef Link (ABN: 49 851 900 136) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is reasonably necessary for our business functions, including:

• Account information: Name, email address, phone number, business name, ABN
• Billing and delivery addresses
• Order history and transaction records
• Payment information: Processed securely through our payment gateway (Eway). We do not store credit card numbers on our servers.
• Website usage data: Pages visited, browser type, IP address

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Manage your account and provide customer support
• Send order confirmations, invoices, and delivery updates
• Send marketing communications (with your consent — you can unsubscribe at any time)
• Improve our products and services
• Comply with legal obligations

3. How We Store and Protect Your Information

Your personal information is stored on secure servers. We use industry-standard security measures including encryption, secure session management, and access controls to protect your data.

Overseas storage: Some of our data infrastructure is hosted in the United States. By using our services, you consent to your personal information being transferred to and stored in the United States, where it is protected by our security measures and contractual obligations with our service providers.

4. Disclosure of Your Information

We may disclose your personal information to:

• Our payment gateway provider for transaction processing
• Delivery and freight partners for order fulfilment
• Professional advisors (accountants, lawyers) as required
• Government authorities where required by law

We do not sell your personal information to third parties.

5. Marketing Communications

We may send you marketing emails about products, promotions, and industry news. Every marketing email includes an unsubscribe link. You can opt out at any time by clicking the unsubscribe link or contacting us directly.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information (subject to legal record-keeping requirements)
• Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Financial and order records are retained for 7 years as required by Australian tax law. When information is no longer needed, it is securely deleted or anonymised.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For privacy-related enquiries, contact us at:

Chef Link
Unit 2 / 5 Plath Close, Portsmith, 4870
Email: [email protected]
Phone: +61 7 40316244