Return Policy

Returns and Refunds

Goods delivered may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Certain large or bulky items may be subject to a restocking fee. Certain goods cannot be returned for hygiene purposes. Certain goods such as knives must be returned in adequate postal packaging for health and safety reasons. Certain last-in-line or special-to-order goods may also be non-returnable.

Until further notice, products purchased from Chef Link within the following categories will not be eligible for return or refund due to change of mind:

• Cleaning chemicals
• Disposable food packaging including takeaway cups and cutlery
• Paper towel products, paper napkins and toilet paper
• Cleaning cloths and sponges
• Disposable gloves

Refunds do not apply to the following goods:

• Custom made, Custom ordered, embroidered items, items that have been used and items that have been damaged in transit by your own delivery service.
• Any packaging item that has been opened. As packaging items are food grade and for food service, any that have been opened can not be returned in case of contamination.

Returns can be made in person at the following location(s): 2/5 Plath Close, Portsmith QLD 4870.

Returns can be made by mail. To return goods by mail, follow the following procedure:

Undamaged and unused items must be returned in the same undamaged packing in which they were received. Customers will pay the cost of any return shipping. A restocking fee may apply.