These terms and conditions (the "Terms and Conditions") govern the use of www.cheflink.au (the "Site"). This Site is owned and operated by Chef Link. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Chef Link or Chef Link partner/supplier and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on chefcentral.com.au, you agree to the following:
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available (and not limited to) on our Site:
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Embroidery & Special Orders
Your logo can be embroidered on any garment. We prefer that you email your artwork in a JPEG format, along with your Pantone/PMS/Madeira colours (if applicable), to sales@cheflink.com.au. Your logo will remain on file for any future orders.
There is a one-time digitising setup fee: $55.00 (cost subject to change). (Additional charges may be incurred if you make changes or adjustments to the logo that require re-digitising. Please call for more details.)
If required, we can send you a sample sew out at no cost to you. This is provided for your approval prior to embroidering your garment.
Embroidery rates are quoted individually, contact our team to obtain a quote. 1300 316 244
Please allow 10-14 business days, plus appropriate shipping time, for delivery on all embroidered and special orders.
Embroidered items/special orders are non-returnable.
Sizing and Measurements
Select the Uniform product you wish to know sizing for and you will find the associated size chart link located under the size option buttons.
These measurements do not refer to the actual measurements of the garments. The garment will be larger than the body measurements in order to provide for comfortable movement.
To get the best fit, stand straight and relax.
Chest: Measurement is taken from the fullest part of the chest/bust with your arms down.
Waist: Measure around your natural waistline above the hips.
Hips: Measure around the fullest part of the hips.
Inseam: Measure from the base of the crotch to the bottom end of your pants. Or select a pair of pants that fits you well and measure along the inside leg seam from the crotch to the bottom of the hem.
If you have any questions about sizing, please call the Customer Service Department at 1300 316 244.
Payments
We accept the following payment methods on our Site:
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Accounts, phone orders and in store orders may be paid via direct deposit. Goods will not be shipped until the amount paid is cleared into the bank on COD accounts.
Direct Deposit Details are as follows
Accounts Name: Chef Link
BSB: 064 825
ACC: 00121892
Australian Government and Education purchase orders are also accepted on trade accounts.
Please contact customer service to set up a trade account or fill out this prelim application form and Chef Link will contact you TRADE ACCOUNT REGISTRATION
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays. Any in stock items will ship within 2-3 business days.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. Please supply a physical address, not just a PO Box, on items not being delivered by Australia Post.
International Orders
Chef Link does not ship to destinations outside Australian mainland, Tasmania and Torres Strait Islands. If you require items to be shipped overseas your own courier/shipping must be pre-arranged and any warranties will be null and void.
Back Orders
Chef Link carries large inventories in stock, however, occasionally, a shortage will occur. It is our policy to fill backorders as soon as the merchandise is available, unless otherwise specified. Some backorders may ship directly from our suppliers to speed up order processing and minimise freight.
Returns and Refunds
Goods delivered may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Certain large or bulky items may be subject to a restocking fee. Certain goods cannot be returned for hygiene purposes. Certain goods such as knives must be returned in adequate postal packaging for health and safety reasons. Certain last-in-line or special-to-order goods may also be non-returnable.
Until further notice, products purchased from Chef Link within the following categories will not be eligible for return or refund due to change of mind:
Refunds do not apply to the following goods:
Returns can be made in person at the following location(s): 2/5 Plath Close, Portsmith QLD 4870.
Returns can be made by mail. To return goods by mail, follow the following procedure:
Undamaged and unused items must be returned in the same undamaged packing in which they were received. Customers will pay the cost of any return shipping. A restocking fee may apply. Return address:2/5 Plath Close, Portsmith QLD Australia 4870.
Warranty
Goods sold by Chef Link are subject to the warranty and conditions of the individual goods manufacturer. Chef Link will hold copies of equipment serial numbers and invoices upto 2 years should you need to apply for a warranty repair or replacement. Chef Link will endeavour to help you claim a warranty but is not responsible should the manufacturer decline the warranty request. All warranties only apply to items on the Australian mainland and Tasmania. Goods held overseas or on islands will need to return the goods to base or pay for any repair technicians to visit the location, and will be responsible for the cost of returning the warrantied item to the Mainland.
All items will be inspected to ensure they are in good working order and have no damage prior to departing Chef Link. Any damage that occurs in transit prior to the item leaving the Chef Link warehouse, is not the responsibility of Chef Link and should be taken up with the transport carrier you selected
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Product Display
While we have made every effort to display the colours of our products as accurately as possible, the actual colours you see will depend on your monitor, and we cannot guarantee that your monitor's display of any colour will be accurate.
Limitation of Liability
Chef Link and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Chef Link and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Queensland.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
1300 316 244 or (07) 4031 6244
sales@cheflink.com.au
2/5 Plath Close, Portsmith QLD Australia 4870
You can also contact us through the facebook messenger facebook.com/cheflinkaustralia
